Shipping & Returns

🚚 Shipping Policy

• Orders are processed within 24 hours.
• Delivery timeline is 3–5 business days.
• Delivery available across India.
• Tracking details are shared via SMS/Email.

🔄 Return & Exchange Policy

We want you to be confident in every purchase. To keep this process fair for all customers, every return or exchange request is reviewed against the conditions below. Requests that do not meet these conditions may be declined.

Eligibility Window

• Return/exchange requests must be raised within 48 hours of delivery, along with unboxing proof (see below).
• Requests raised after this window will not be accepted, except where required by law (e.g. defective goods reported later but discovered on first reasonable use).

Mandatory Proof Requirement

• A continuous, unedited unboxing video (from sealed package to product) is mandatory for all claims of damaged, defective, wrong, or missing items.
• Claims without valid unboxing video proof will not be processed. Photos alone are not sufficient for damage/defect/wrong-item claims.
• The product must be unused, unwashed, unaltered, with all original tags, packaging, invoice, and accessories intact.
• Zolvara reserves the right to reject any request where submitted proof is unclear, edited, incomplete, or does not match the claim. Reasons for rejection will be communicated to the customer.

Who Pays What

• Our error (damaged in transit, defective, wrong item shipped) — verified by valid unboxing proof: free reverse pickup, and full refund or replacement at no cost to you.
• Change of mind, wrong size selected, or other customer-side reasons — reverse pickup and forward shipping charges for the replacement/exchange are borne by the customer, and will be deducted from the refund or collected before dispatch of the exchanged item.
• Where a claim of damage/defect is made but the required proof is not provided, or the proof does not support the claim, the request will be treated as a customer-side return and the applicable charges above will apply — or the request may be rejected entirely.

Exchange vs. Refund

• Exchange (size/variant swap) is offered wherever possible and is the default resolution for customer-side requests.
• Refunds, where applicable, are processed to original payment mode or as store credit, within 7–10 working days after the returned product passes quality inspection at our facility.
• Non-returnable categories (innerwear, cosmetics, personal care/hygiene items, and items marked "final sale") are not eligible for return or exchange, except where the product is verifiably defective.

Quality Check

• All returned products undergo quality inspection on arrival at our warehouse.
• If a returned product fails inspection (signs of use, missing tags/accessories, mismatch with the reported issue), the request will be rejected and the product shipped back to the customer at their cost.

Communication

• Our support team is committed to resolving every request professionally and fairly.
• In case of abusive, threatening, or unprofessional communication from a customer, the request will be escalated to our review team, and standard processing timelines will apply once communication is respectful and cooperative.